To entertain me at dinner sometimes, Lori deploys her very best customer services skills and enquires “May I offer you a refreshing beverage to go with your meal?” The word beverage is very strange to me. It seems very formal. … Continue reading Week 21: When Is A Drink A Beverage?
I sent a newsletter out this week. Something new here, nothing new in itself. Just an attempt to connect the dots differently for people around the organization. It took me a few hours to work through the logistics, but I … Continue reading Week 17: Communication challenges and opportunities
Communications is sometimes about obfuscation, but that’s not the fun part of the job. Risk mitigation requires gritted teeth and a steely demeanour. Much more rewarding is ‘opening the kimono,’ letting the wonders of the organization shine brightly and warm … Continue reading Week 16: GIGO – Garbage in, garbage out.
Cycling home tonight on the last day of the year, I was thinking about the year (and the decade!). I am very grateful for many things, professional and personal. This decade the fam grew up and they are doing ok. … Continue reading Week 13: Gratitude.
You may have heard that cannabis edibles are now legal in Canada – the first products hit the stores in December. The most commonly expected edible mechanism seems to be ‘gummies.’ Incredible care and attention goes into the development, packaging … Continue reading Week 8: Care and attention. ADULTS ONLY.
A time of tension and challenge in any public-listed entity. The squeeze of data from every available corporate reporting system so tight that it callouses the skin of the organization’s collective hands. Adding all the numbers together again and again, … Continue reading Week 5-6: Earnings week.
I always look to the values of a company to determine my opinion of a brand. I look for congruence between stated approach and how people experience the brand. After two days at Zenabis Global Inc., I have seen that … Continue reading Values Drive the World
So an Englishman, a Taiwanese-Brazilian, a Jordanian-American, a German, a Venezuelan-Chinese, a Romanian, and an Italian-Croatian walk into a bar… Welcome to episode 5 of the podcast, friends. The work podcast keeps on ‘casting. Its essence is to capture the … Continue reading An Englishman Walks Into A Bar…
In my last post I wrote about how we started with a technology replacement project 10 years ago, and ended up with a culture and purpose conversation. The magic doesn’t happen with technology; but it can be a critical input … Continue reading Moving Along The Value Chain
I have always been a tech guy – not so much as a user, but as an imagineer – “what can this shiny new toy do for us?!” It was what got me to my line of work – studying … Continue reading From Technology to Purpose in 5 Steps