I participated last year as an interviewee in a MSc dissertation on social information theory, and a quote from another participant struck a chord with me.

The company asked in an employee survey, “Do you use the Enterprise Social Network platform?” and compared the answers of all questions of the people that answered “Yes” with the answers of those that said “No”.

The “Yes” scores were roughly 10% higher in questions like “my ideas are listened to”, “I can communicate across business lines”, “I understand the strategy.”

These people have sought active engagement with their workplace, the nuance and disagreements, the politics and influence. They are edge workers, willing to co-create their own future of work. They have embraced complexity.

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