This category design case study is about choosing to include everyone in the process and in the solutions. The best answers come from anywhere; rarely from management or HR! Ha. This takes bravery and trust in the team. Here are … Continue reading Category Design Case Study IV: Radical TRANSPARENCY.
School starts back next week. Lola is off to high school, and into a student bubble cohort. The grade 11-12s are going to school in the basement of a Jewish community centre across the road. Grade 7 are only allowed … Continue reading COVID Diaries Week 25: Ambivalence.
Communications is sometimes about obfuscation, but that’s not the fun part of the job. Risk mitigation requires gritted teeth and a steely demeanour. Much more rewarding is ‘opening the kimono,’ letting the wonders of the organization shine brightly and warm … Continue reading Week 16: GIGO – Garbage in, garbage out.